Terms and Conditions

Overview

These Terms and Conditions govern purchases made through vasorielle.com (“Vasorielle”), an online store operated by Sichuan Xinyuan Digital Intelligence Technology Co., Ltd. By placing an order through the website, you enter into a purchase transaction with Sichuan Xinyuan Digital Intelligence Technology Co., Ltd., subject to these Terms and the policies published on our website.

These Terms and Conditions govern purchases made through vasorielle.com (“Vasorielle”), an online store operated by Sichuan Xinyuan Digital Intelligence Technology Co., Ltd.

By placing an order through the website, you enter into a purchase transaction with Sichuan Xinyuan Digital Intelligence Technology Co., Ltd., subject to these Terms and the policies published on our website.

Vasorielle is owned and operated by Sichuan Xinyuan Digital Intelligence Technology Co., Ltd.

Vasorielle is an online retail store operated by Sichuan Xinyuan Digital Intelligence Technology Co., Ltd. We are responsible for the products sold through vasorielle.com, including order processing, customer service, returns, refunds, and other customer-related transactions.

By accessing the website or placing an order, you agree to these Terms and any policies referenced on the website. If you do not agree, please do not use the website or make a purchase.

Product Information

Vasorielle offers a curated selection of decorative vases and related home décor products.

We make reasonable efforts to display product descriptions, dimensions, materials, colors, finishes, prices, and images accurately. However, slight variations may occur due to lighting, photography, screen settings, natural material characteristics, or manufacturing differences.

Flowers, plants, and decorative accessories shown in product images are not included unless expressly stated in the product description.

We may correct errors or update product information, prices, and availability when necessary.

Orders

Submitting an order does not guarantee acceptance. An order is accepted after payment has been successfully authorized and we confirm that the product is available for fulfillment.

We may refuse or cancel an order due to payment failure, suspected fraud, inventory shortages, pricing errors, shipping restrictions, or other reasonable circumstances. If payment has already been collected for a canceled order, an eligible refund will be issued.

Customers are responsible for providing complete and accurate billing, contact, and shipping information.

Prices and Payment

Prices, shipping charges, applicable taxes, discounts, and the final order total will be displayed during checkout.

Available payment methods may be processed by third-party payment providers. By submitting payment information, you confirm that you are authorized to use the selected payment method.

Shipping and Delivery

Processing times, shipping methods, charges, and estimated delivery timeframes are described in our Shipping Policy or displayed at checkout.

Delivery estimates are not guaranteed. Delays may occur due to carrier operations, customs processing, weather, holidays, remote destinations, or circumstances outside our reasonable control.

Because vases may be fragile, some orders may require additional protective packaging and handling. Please inspect your order promptly after delivery and retain all original packaging until inspection is complete.

Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Before returning a product, you must contact us for authorization and return instructions. Unauthorized returns may not be accepted.

Returned products must satisfy the eligibility requirements stated in our Return & Refund Policy.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly and provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging and shipping label

Please keep the product and all original packaging while we review your request.

Intellectual Property

All website content, including text, product images, photographs, graphics, logos, layouts, and design elements, is owned by or licensed to Vasorielle and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially use website content without prior written permission.

Third-Party Services

Our website may use services provided by third parties, including payment processors, shipping carriers, and technology providers.

Your use of third-party services may be subject to their own terms and privacy policies. We are not responsible for the availability, content, security, or practices of third-party websites or services.

Disclaimer and Limitation of Liability

We do not guarantee that the website will always be uninterrupted, secure, complete, or error-free.

To the fullest extent permitted by applicable law, Vasorielle will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products.

Nothing in these Terms excludes or limits rights or liabilities that cannot lawfully be excluded or limited.

Changes to These Terms

We may update these Terms to reflect changes to our products, services, business practices, or legal obligations.

Any revised version will be published on this page with an updated “Last updated” date.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Contact Us

If you have questions about these Terms, an order, or our services, please contact us:

Brand Name: Vasorielle
Company Name: Sichuan Xinyuan Digital Intelligence Technology Co., Ltd.
Registered Address: No. 13, 1st Floor, No. 259 Kaidong Road, Chuanshan District, Suining, Sichuan, China
Email: service@vasorielle.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1-2 business days.